Transport for companies, often called B2B -business to business-, differs significantly from that which is addressed to individuals (B2C; business to client). The needs of the recipients and their characteristics are not the same, so certain aspects gain in relevance.
Four keys in transport for companies
The casuistry of deliveries to individuals is also very broad and has its own difficulties. However, when we talk about personalization, we are referring to designing processes that are going to be repeated constantly in the future. Something that does not usually happen when we talk about delivering to a certain individual, who will be at home in one section some days and other days in another (and the tools to deal with this will be different, such as mobile alerts, etc.).
When we talk about companies, the usual thing is to work on the routes or see if the routes can be optimized. In the professional environment, this is achieved more easily if you can count on fixed or recurring transits. This also allows for a higher level of complexity, adjustment of hours and costs.
The forms and particularities of deliveries are also easier to comply with when it is not about punctual shipments, but when we can work with the recipient and the person in charge of the last mile thanks to the fact that they are fixed.
Although we all want to be fast, as the continuous innovations in ecommerce delivery demonstrate, the meaning of speed in the business world has another meaning. Above all, due to the consequences of this speed failing or not occurring.
Delays with individuals, and the inconveniences and problems that these have for them, cannot be downplayed. But when we talk about companies, the consequences of delays take on another magnitude. On many occasions the arrival of the merchandise is necessary to start a new process. Or so that another does not stop.
The lack of merchandise can lead to the paralysis of a company or a line of work, and the economic consequences can be very serious.
Transport security for companies
The breakage of a shipment is not a dish of good taste for anyone. But, once again, security has a different face when we talk about transport for companies. An overturned pallet is much more expensive than a small broken package, going down to the basics. But in the most complicated we also find notable differences.
This is the case, for example, of ADR merchandise, which entails a whole series of additional security measures. And it is that the type of shipments that are made is not the same. Although individuals have delicate things like glass, merchandise for companies has ADR, special measures, or very valuable merchandise that make them especially delicate.
One day and another day and another day and another day. When the recipient is a company, his service requirement -which is transferred to the service needs of the customer who makes the shipment- will be a constant. Having hit the previous 99 times will be of little use if the incident jumps at number 100, since it is because of it, and how it is resolved, that the logistics operator is going to be judged.
In transport for companies, the recipient has a better knowledge of the company that supplies the merchandise. He knows if a failure is punctual or recurring. He is even going to be the one who imposes quality standards or performance indicators to be measured.