It is difficult to find any segment of our lives that has not been affected by the coronavirus. Family life, health, and our professional careers have been hit hard by this pandemic. The crisis due to the stoppage of activity in the business world will not be the only repercussion. Companies are going to see the way they do things transformed. Among them, supply chains and logistics operators will see how some trends are reinforced after the passage of the virus.
Trends in logistics operators reinforced by the coronavirus
Digitization of logistics operators
Sanitary measures have encouraged companies to telework. Until now, this type of work activity was not widely used, being a complete unknown to some companies. In order to carry it out, the digitization of processes is an imperative need. This allows us to eliminate paper and the ability to communicate data and information, reducing the merely physical part that does not add value.
Cloud solutions have been booming for years and the current situation has further strengthened their leadership as one of the trends of the future. With cloud solutions, logistics operators -and their clients- can carry out such basic tasks as recording, managing and tracking shipments, consulting delivery notes, knowing stocks, etc. In the same way, teleworking is also facilitated thanks to this type of application.
Each consumer in turn hides various types of consumers. Among large companies, the vast majority have already internalized that their customers are both online and in the traditional physical store. Some customers will combine both types of purchases, while others may opt for only one mode. But they have in common that they continue to be customers.
Omnichannel and its ability to integrate the sales capacity and the supply chain of both worlds are also gaining ground. Given the closure of stores and large commercial areas, electronic commerce and parcel networks have experienced a large increase in volumes. What has benefited the companies that were more attached to this new reality.
Logistics operators are an essential ally when it comes to being able to face an omnichannel process with guarantees.
Companies not only ship merchandise, they also receive them. That provisioning process is equally important. Among the most debated aspects of this process is how far to have your suppliers, and covid-19 has once again put this point in question.
International supply lines have been strongly affected. This remoteness is one of the factors to take into account during the risk management of a company and it will surely rise steps after what happened these months.
Questions have already reached the public debate about whether it is necessary for countries to have sufficient manufacturing resources for basic necessities. This same debate is reproduced in the business world regarding the places from which companies source products and raw materials.
Supply Chain Agility
Companies, supported by logistics operators, need to build agile supply chains, with the capacity to respond quickly to changes that arise in the market. The coronavirus is an example of this, but we must not only think about problems of this kind or similar.
An agile supply chain also helps us adapt to changes in markets and consumers. Being more capable of adapting to omnichannel, to the shorter cycles in the life of objects or to the higher level of customization of products.