Often the only constant is change. Logistics operators are not outside of this reality, and they need both to adapt to these changes and to be part of the vanguard that leads this mutation process. Those transport companies that achieve this will become the logistics operators of the future.
Four challenges for the logistics operators of the future
Digitization is not only a challenge for logistics operators. The digital leap is a challenge for all economic sectors and for all countries. Those who better know how to deal with this situation will start with an advantageous position over the others.
In addition, the world of transport, with everything related to the traceability of shipments, performance indicators, notification of incidents, changes in delivery instructions, the relationship with electronic commerce and much more, is a fertile place. for digitization to make a difference.
Logistics operators have to adapt to their customers and the market in which they operate. In 2021, this means being able to respond to the multi-channel needs of more and more companies. You have to reach the customer by land, sea and air. And that, for logistics operators, means being able to make deliveries with the same level of service to individuals, in large stores, in urban centers, etc.
Multichannel does not only affect distribution. Logistics warehouses are a key point for this to be carried out with solvency. Being able to supply and have control of the stock and the needs of the different channels, already carrying separate or joint inventories between the different types of channels.
A good number of logistics operators work with different types of services and merchandise. However, it is increasingly necessary to have processes designed to specifically meet the needs of each one of them. In a similar way to what happens with multi-channel services, the processes required for groupage or parcel delivery to an individual are very different.
At Transgesa, this specialization translates, for example, into being part of highly specialized networks. As are PBX -in urgent palletized merchandise- and Tipsa -in parcels-. This is how we make sure that our clients’ merchandise goes through processes exclusively designed for the nature of each shipment.
Good service in logistics operators
It is true that a good service may seem too generic or abstract a term. A host of things that make the overall customer experience positive. However, good service is also born from the willingness and culture of the company.
Logistics operators that have a culture of good service in place will be able to respond to their customers sooner, they will listen to their problems as opportunities for improvement and not as annoying complaints.
At Transgesa, faced with the challenges of the future, we also believe that it is good to look back to remember those things that for more than 30 years have allowed us to continue to deserve the trust of our clients. Surely more changes will continue to come in the coming years, but good service will continue to be essential no matter what happens.