Delivery logistics is the one that deals with the final part of the distribution. In other words, when we reach this point we have already passed stages such as supply, storage, order preparation, etc. But we have something as fundamental as delivering the merchandise to its final recipient. To carry out this section there are a series of rules that will make your life much easier.
Three important aspects in delivery logistics
proof of delivery
It can be said that a delivery is not completely finished until the carrier obtains -and makes available to its client- the delivery receipt. This is the definitive proof that the merchandise has actually been delivered. For this reason, these receipts include the fundamental data of the shipment: who sends the merchandise, the recipient, number of packages, weight, possible material references, delivery date, etc.
In this process, the company’s signature or seal is essential, since without it the delivery receipt has no value. The proof of delivery or delivery note is also basic when it comes to claiming damages and defects in the merchandise. If the damages are evident to the naked eye, they must be noted on the supporting document. Otherwise, they would be considered hidden damages, which can be claimed within seven calendar days.
Additional indications in delivery logistics
Not all deliveries are the same. Large surfaces, for example, work on many occasions by agreed delivery date and time, establishing when this can be done. On the contrary, other recipients require that you contact them hours before, to confirm if they are really available in that space of time.
The casuistry is practically infinite. Streets with complicated or limited access in certain time slots, needs for depalletizing or deliveries to the plant, use of additional machinery, unloading from the side of the truck…
To help overcome these difficulties in delivery logistics, it is essential that the client notify their logistics operator of these circumstances when requesting transport. Because if the carrier encounters impediments without prior notice, it will be much more difficult for him to resolve them on site.
We have commented that delivery logistics corresponds to the last part of logistics. However, we are going to refer to a moment in which the merchandise is not yet in transit: the recording of shipments.
A good way to standardize the recording of shipments is to provide customers with a collection request form that contains the essential data for delivery. This way you can try to reduce the number of occasions in which the client forgets to put relevant information.
Another important case is that of mass mailings or campaigns. When it comes to recording data, many companies spend a lot of money with the information and the logistics operator is in charge of passing this data to their own systems to generate the necessary shipments. This process may encounter difficulties in some aspects. For example, when the origin databases are not normalized (same destinations or addresses appear written in a different way, with the information in different columns, etc.). The more normalized the data is from its origin, the less work and the lower percentage of errors when processing it.